About Us
OneHR Ltd has gone from strength to strength since 2012. We support small & medium organisations around the Sussex area with their business and people needs and cover a wide array of sectors, such as manufacturing, tech & digital marketing, sales & marketing, medical practices, and more.
We offer pragmatic, hands-on and commercially aware advice to help organisations employ, motivate and retain talent and ultimately, grow their business.
Kaye Shane
FCIPD
Kaye, a seasoned HR professional, began her career after earning a BA in Communications and later an MA in Human Resource Management. She has been a Chartered Member of the CIPD since then and spent over a decade in senior HR roles within blue-chip companies. In 2012, Kaye founded OneHR, focusing on providing proactive HR services and consultancy for SMEs. Her expertise spans both front-line and strategic HR, helping businesses enhance their people practices and strengthen their organisational performance by acting as their in-house HR provider or working in partnership to address specific needs.
Kaye is passionate about promoting diversity, sustainability, and ethical business practices, ensuring these values are integrated into her clients’ HR strategies. Her pragmatic approach ensures that solutions align with client’s unique culture and values. From strategic HR planning to Management Training and CMC Accredited Workplace Mediation, Kaye provides a comprehensive range of HR services that resolve workplace conflict and empower businesses to grow and thrive.
“I live near the sea in Brighton with my husband and children and and Molly the mad Labradoodle. I love the eclectic-ness of Brighton, it is a joy to behold and to be part of in all its different guises. I also love time with family and friends, on the beach, at the festivals and long walks on the downs – generally with a stop at the pub.”
Dominique Nally MCIPD
Dominique (Dom) is an experienced CIPD qualified HR consultant, with over 20 years of working with large, multi-sited organisations and SMEs across sectors such as hospitality, retail, energy, pharmaceutical, manufacturing and the Third Sector.
Dom started her HR Advisor’s career in Employee Relations, facilitating conduct and capability hearings with line managers and has a sound knowledge of employment law, tribunals and more importantly, how to avoid costly claims. Over the years, Dom has established her experience of designing training workshops and delivering them to groups, face-to-face and remotely.
How We Work
How we work
At OneHR, we aim to be flexible and focused on providing pragmatic bespoke solutions, tailored to your individual requirements. We ask what you need from us and create a package to deliver it.
We are happy to meet with you to discuss your individual needs and agree on the best way to work together. We can offer as little or as much support as you require for your organisation, from working on a completely remote basis, consulting by telephone or virtual meeting, to working with you on-site, or a hybrid combination of the two.
As a one-stop-shop for HR services, we can be your HR Director, business manager and HR admin all in one.
We work with our clients in a number of ways:
Our Partners
Our expertise at partnering with others means we don’t just recommend packages, we provide you with analytics, recommendations and management reporting.
Breathe
We love working with Breathe because it’s a simple, all-in-one HR system that takes the administrative burden off your shoulders while keeping you fully compliant — including with data protection and ISO standards.
By choosing Breathe through us, you’ll get the right package for your business plus full support from our team. We’ll guide you through implementation, provide staff training, set up management reports and structures, and ensure your employees are getting the most out of this self-service platform.
Breathe helps you replace time consuming manual processes and centralise your people data, company documents, and communications — all in one secure, cloud-based system that’s easily accessible from any computer or mobile device.
Hireful
Through us, you have access to Hireful, an Applicant Tracking System (ATS) used for recruitment, which allows us or your hiring managers to advertise across several platforms at the same time, but keep control and oversight of all applications in one central place. It makes it easy for us to raise jobs, with standard adverts going to Indeed and which also links to your website and social media platforms. We use it with our clients to target specific recruitment campaigns that enable us to widen the search for more senior or unique roles. You also get access to other advertising platforms such as LinkedIn and job boards at a discount.
bhsf Connect
We have offered bhsf Connect to our clients for a number of years now and we continue to offer access to it because it is an Employee Assistance Programme that is accessible from portable devices, at any time, from anywhere. The services it provides include the invaluable counselling service, GP and legal advice amongst many. Access to mental health support is important in today’s workplace and your staff will also have access to retail discounts and offers. We like it because you can access its services 24/7, all year round, all for a very affordable cost per employee, per year.
Client Case Studies
Talent retention
Our client is a highly successful sales growth agency based in Devon, who help their clients in the technology and health sector to build stronger sales pipelines. As the company rapidly grows and looks to diversify into other sectors, we help them to develop their existing teams and recruit further team members to support this growth.
To best support this client, we provide remote HR consultancy and delivery on an ongoing basis, providing flexible support as their needs evolve. We have enabled them to strengthen their HR infrastructure and compliance within a centralised HR system, breathe, and provide monthly management reporting and development plans as part of an integrated HR strategy.
Recognising the need to foster the company’s existing talent, in partnership with the senior management team we are helping to develop their teams by creating a structured succession plan, which offers clear career progression based on competencies and with published salary banding.
We also provide training and coaching for mid and senior level managers. The Leadership Program, consisting of 8 modules delivered at a timescale tailored to our client’s needs, covers all aspects of leadership and management and equips managers with the skills needed to get the best out of their teams. Promoting better listening, mutual support and teamwork, understanding ambitions and motivations of staff as well as acknowledging the importance of work-life balance are all skills taught with pragmatism and real-life examples. Participants on the program can directly apply the learnings to their day-to-day working lives.
The result of this investment in staff is that teams are more collaborative, as there is more trust and individuals are empowered to meet their potential. In turn, staff productivity is increased, and better employee engagement means that talent is retained – an essential goal to meet when the recruitment market is tough, which truly reflects on the bottom line!
OneHR have been providing onsite HR services for 2-3 years to our client, a fenestration company providing double glazing installations on new build sites and noise cessation schemes for airports such as Heathrow and London City.
During this time, we helped the company to achieve ISO9001 status. HR processes, handbooks and policies along with supporting documentation were all recorded using the breathe system and impressed auditors with the high level of compliance.
In addition, we delivered an integrated HR strategy to underpin the organisational strategy, providing monthly reporting on relevant KPIs, as well as quarterly reporting on professional development from apprenticeships to management with the view to optimise performance.
In summer 2021, the company set up a brand-new manufacturing facility to produce products for their own supply and to fulfil customer orders. They required assistance with an ambitious recruitment plan to staff this facility, requiring both fabricators and office staff.
With a plan to recruit for 25 roles, the first tranche within 4 weeks of set up of the facility, the company was under pressure and so we stepped in to manage the entire process – designing the selection process from interview questionnaire to skills test, advertising the roles via several recruitment campaigns, sifting applications, holding interviews and presenting a shortlist of candidates to management. We also took responsibility for the offer process from contract to references, adding the new staff member to the BreatheHR system and confirmation of probationary periods.
Our relationships with the Production Director and Finance Manager were key as we understood what they were looking for and lifted the burden of a time-intensive process – presenting the best candidates and providing weekly updates on the progress of the recruitment campaigns and interviews scheduled.
Despite the time pressure involved, we maintained best practice for onboarding and compliance in terms of carrying out ID checks, collecting new starter details and setting them up on the payroll system, whilst ensuring they were ready for an immediate start.
Ultimately, we successfully staffed the company’s new factory within 4 weeks of the machinery being fitted and the new facility was ready to complete fabrication orders within the deadline. All the while, we ensured best practice by maintaining a fair, equal and inclusive recruitment process.
Recruitment campaign
Mediation and conflict resolution
Our client is a charity based in North-East London which provides services to young people such as theatre-based activities and holiday programmes, along with outreach programmes for the local community to support schools, nurseries and community centres.
The charity has a small number of employed staff, and also works on a long-term basis with self-employed Associates and Practitioners, such as musicians, dance instructors and other activity providers who are all from the local community and reflect its demographic.
A challenge for our client arose when a complaint was raised by an Associate regarding indirect and alleged direct behaviour by a senior member of the employed team towards the complainant and others. There was potential for this complaint to move towards a race discrimination claim, which can be very difficult and costly to defend.
With a significant toll on the mental health of those involved and this being a sensitive issue requiring careful handling, the complaint was passed to OneHR to hear – we reviewed all documentation, investigated the complaint and took statements from all parties on a 360-degree basis. We mediated during this time between several parties.
Working with the diverse Board of Governors, we outlined both sides of the conflict and agreed the way forward through facilitation of open and honest dialogue with all stakeholders. As an organisation passionate about serving the community it supports and listening to the issues raised by its demographic, our advice and consultation on equal opportunity, diversity and dignity at work strengthened the Board’s confidence, helping them to further deliver on their ethos of providing equal opportunities for all throughout the organisation and managing expectations from Board level to grass roots point of delivery.
We produced a comprehensive report that outlined recommendations for immediate and longer-term policy and process reform, which involved introducing and strengthening compliance to employment law issues, including any potential discrimination through process and documentation. This minimised the risk of similar potentially costly conflict situations arising in the future.
Ultimately, the complainant was satisfied with the outcome and our recommendations to the Board. They were pleased to have been listened to, and that the charity was taking steps to prevent a similar scenario happening again. The situation was settled and resolved to the satisfaction of all parties.
Although the process took around a month from start to successful conclusion, we would always recommend taking as long as needed for these cases.
CONTACT US to speak about how we can help with mediation and conflict resolution.
Our client, a digital agency based in Brighton, concentrates on planning, designing, creating, maintaining, and improving digital experiences (such as websites and apps) for their clients to help make real peoples’ daily lives easier, healthier and better. Working predominantly with fintech, healthcare, technology and sports organisations, they combine strategy, technology and design with an agile approach to build digital products that solve complex problems and accelerate growth for their clients. These clients are carefully chosen to be aligned with the company ethos and values of Intelligence, Excellence, Trust and Collaboration. This ISO9001 accredited company ensures their quality of delivery is exceptional and that’s why their clients keep coming back again and again enabling the company to continue growing successfully.
We have been working with this company for several years to build their HR provision from the ground up. As we have been fortunate enough to be embedded in the company from the outset, we have had the opportunity to develop the HR strategy to successfully support the company growth strategy. We have implemented every part of the HR cycle, including recruitment, selection, induction, training, supporting positive performance with regular reviews and appraisals, management training and leadership development coaching.
The company has weekly on-site provision from an HR Director embedded into their Senior Management Team (SMT). In addition, over the last year they have had additional remote HR services provided to their teams in Design, Client Services and Tech Development to support growth. From a management perspective, sitting on the SMT allows for a true partnership between us and the company, and enables positive strategic input. From the base foundation of implementing integrated HR policies, processes, handbook, monthly HR reporting, including employment law updates, and a cost-effective HRIS system (breathe), all of the company’s legislative and compliance issues are taken care of so the team can concentrate on more strategic matters to support their staff and their company growth. Together, we have built a truly integrated HR provision across the whole organisation.
We have worked on ways to both incentivise current staff and attract new talent in what is a notoriously difficult to recruit market. This has included creating a structured staff development plan to strengthen team capability to underpin project & client servicing objectives. We have also developed and implemented bonus schemes and more recently a full reward and recognition scheme to enable peer involvement and encouragement between squads. All the while, we have taken into account ROI and the bottom line.
Talent acquisition in the digital space has become very competitive and to ensure this company is considered an employer of choice we offer a smorgasbord of employee benefits such as welfare (employee assistance program), holding an employee engagement survey each quarter, regular staff communication about the business and how they can influence things, personal and professional training & development, flexible & hybrid working patterns to support a healthy work/life balance, and of course a social scene that is inclusive and takes on a life of its own!